Mattermost Incident Management

Available in Mattermost Enterprise Edition E20, Mattermost Cloud Professional, and Mattermost Cloud Enterprise.

Mattermost Incident Management allows your team to coordinate, manage, and resolve incidents from within Mattermost.

Incidents are situations which require an immediate response and benefit from a clearly defined process guiding towards resolution. Incident Management allows your team to coordinate, manage, and resolve incidents from within Mattermost. You can:

  • Automatically create a new channel that can be organized in the left-hand sidebar using custom categories.

  • Use playbooks to perform automated actions such as create a Jira ticket, start a Zoom call, or find out who is on-call in Opsgenie.

  • Iterate on and refine processes after each incident.

When incidents are monitored, coordinated, and measured effectively, you can add transparency, maximize effectiveness, and save costs by cutting down time taken to respond to and resolve incidents.

Mattermost Incident Management screenshot